Can I get a copy of the terms I originally accepted?

Yes. Every version tied to your account is logged with a timestamp. Email our terms team at support@3quency.co with your account ID and we will send you the exact document you accepted, including the date and method of acceptance.

Reference

Terms and Conditions for Your 3quency Account

Q: How do I dispute a decision made under these terms?

Submit a written dispute to support@3quency.co within 30 days of the decision. Include your account ID, the relevant clause, and the outcome you are seeking. Our terms review team will respond within five business days with a formal position.

These terms govern every interaction you have with 3quency — from opening your account and placing activity in our lobby to withdrawing funds via UPI, Paytm, or PhonePe.

Applies to all account holdersUPI, Paytm, PhonePe coveredIndia-specific eligibility rulesUpdated terms take immediate effectDisputes resolved under applicable law

Explore the Lobby Read FAQ

How Our Terms Apply in India

3quency Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 3quency, you confirm that you have read, understood, and agreed to these terms in full. Your access and eligibility depend on the laws applicable in your state or territory within India. We reserve the right to restrict, suspend, or close any

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account where local law does not permit participation, or where a breach of these terms has occurred. Deposits and withdrawals processed through UPI, Paytm, or PhonePe are subject to the transaction policies set out in the payments section of your account dashboard. We keep a record
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of accepted terms against your account profile so you can request a copy at any time. Any material change to these terms will be communicated to you at least seven days before it takes effect, and continued use of your account after that date constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, our support team is available around the clock. Reach us through email, live chat, or our dedicated India helpline — our agents have direct access to your account history and the terms version you accepted.

Team online

Live Chat

Open the chat widget from any page inside your account dashboard. Our agents can pull up the exact terms clause you are asking about and walk you through what it means for your account.

Email Support

Write to our terms team at [email protected] for formal queries, account disputes, or requests for a copy of the terms version you accepted. We respond within 24 hours on business days.

Help Centre

Browse the Help Centre at 3quency.co/help for plain-language summaries of key clauses, account eligibility rules for India, and step-by-step explanations of how payment terms apply to UPI and PhonePe transactions.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

These six areas explain exactly how 3quency manages the obligations that sit behind these terms — from how we store your data to who you contact when you need a change made…

Data Retention

We hold your account data, transaction history, and accepted terms records for the period required under applicable Indian law. You can request a full data export from your account settings at any point during or after active use.

Cookie Policy

Cookies on 3quency are used to keep your session active, remember your language and payment preferences, and measure which parts of the lobby you visit most. You can adjust cookie settings from the footer of any page.

Account Security

Your account is protected by password authentication and optional two-factor verification via your registered mobile number. If you suspect unauthorised access, use the account lock feature in settings and contact us immediately through live chat.

Requesting Changes

To update personal details, correct a name mismatch against your UPI or Paytm account, or close your account entirely, submit a written request via email. Changes that affect payment routing are processed within two business days.

Terms Version History

Every version of these terms that has applied to your account is stored in your profile history. You can view the date each version took effect and compare it against the current text to understand what changed and when.

Who to Contact

For data-specific requests under applicable Indian privacy law, write directly to our data team at [email protected]. For general terms queries, our live chat team handles them faster — usually within minutes during normal operating hours.

Frequently Asked Questions About Our Terms

These questions cover what our terms mean for your account on a day-to-day basis — from eligibility and payment conduct to how you exercise your rights and what happens if a clause changes. Players in Mumbai and across India ask us these most often, so we have put the answers in plain language here.

These terms apply to every person who opens or operates a 3quency account. Access depends on local law and is available where local law permits. If your state or territory restricts online gaming activity, these terms still govern the account closure process.

We notify you by email and via an in-account banner at least seven days before any material change takes effect. Continuing to use your account after the effective date means you accept the revised terms. You can always request the previous version from our support team.

Yes. Every version tied to your account is logged with a timestamp. Email our terms team at [email protected] with your account ID and we will send you the exact document you accepted, including the date and method of acceptance.

The payment terms set out processing windows, reversal rules, and identity-matching requirements for UPI, Paytm, and PhonePe. Your registered payment handle must match your account name; mismatches may delay or hold a transaction pending verification.

We may suspend an account for breach of these terms, suspected fraudulent activity, identity verification failure, or where continued access would conflict with applicable local law. You will receive written notice unless the suspension is made to prevent immediate harm.

Submit a written dispute to [email protected] within 30 days of the decision. Include your account ID, the relevant clause, and the outcome you are seeking. Our terms review team will respond within five business days with a formal position.

Our Help Centre at 3quency.co/help carries clause-by-clause plain summaries for the areas account holders ask about most — eligibility, payment conduct, account closure, and data rights. The full legal text always takes precedence in a dispute.

Terms and Conditions for Your 3quency Account

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Account Security, Data and Your Rights

Data Retention

Cookie Policy

Account Security

Requesting Changes

Terms Version History

Who to Contact

Frequently Asked Questions About Our Terms

01 Who do these terms apply to?

02 What happens when the terms are updated?

03 Can I get a copy of the terms I originally accepted?

04 How do payment terms apply to UPI and PhonePe transactions?

05 What grounds can 3quency use to suspend my account?

06 How do I dispute a decision made under these terms?

07 Where can I find the plain-language version of these terms?

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