Reference

How 3quency Handles Your Personal Data

Q: How do I request a copy of all the data 3quency holds about me?

Email privacy@3quency.co from your registered account address with the subject line 'Data Access Request'. We verify your identity and send a machine-readable export of your data within 72 hours of confirmation.

Q: Can I ask 3quency to delete my account data entirely?

Yes. Email privacy@3quency.co with a deletion request. We will close your account and purge personal identifiers within the timeframe required by applicable law. Some transaction records may be retained for the legally mandated period before erasure.

At 3quency, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data Collected Only As NeededUPI, Paytm & PhonePe Transactions ProtectedRight to Access & DeletionCookies Explained ClearlyContact Our Data Team Directly

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What This Policy Covers and Where It Applies

3quency Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts created at 3quency.co and governs how we handle data submitted during registration, during payment transactions, and across your browsing sessions. Access to our platform depends on your local law and is available only where local law permits. When you

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deposit using UPI, Paytm or PhonePe, your payment credentials pass through the payment provider's own encrypted channel — we store only a transaction reference, never your full card or wallet credentials. Account data including your name, email, and device identifiers is held on secured servers. You
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may request a full export of your stored data or ask us to delete your account record by writing to our data team at [email protected].

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR DATA TEAM

How to Contact 3quency About Your Privacy

If you want to exercise any right under this policy — access, correction, deletion, or portability — reach our dedicated data team through any of the channels below. We aim to respond to all data requests within 72 hours. For players in Mumbai or Pune reaching us by email, include your registered account email so we can locate your record without delay.

Team online

Email

Write to [email protected] with your account email in the subject line. We aim to acknowledge your data request within one business day and resolve it within 72 hours.

Live Chat

Open the chat widget on 3quency.co and select 'Privacy & Data' from the menu. Our data support agents are available seven days a week during standard business hours.

Help Centre

Visit the Help Centre at 3quency.co/help for step-by-step instructions on submitting a data access or deletion request, checking its status, and understanding our response timeline.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

Every practice below is active on 3quency.co right now. We built our data handling around the principle that your account data is yours — we are its custodians, not its owners.

Minimal Data Collection

We collect your name, email, phone number and device type at registration. Nothing beyond what your account and payment verification genuinely require is stored or processed by our systems.

Cookie Control

We use session cookies for login persistence and analytics cookies to understand page load patterns. You can decline non-essential cookies through the banner shown on your first visit, and the choice is saved to your browser.

Payment Data Handling

Deposits through UPI, Paytm and PhonePe are processed by the respective payment provider. We receive and store only a masked transaction reference — your wallet PIN or UPI credentials never touch our servers.

Data Retention Period

Active account data is held for the lifetime of your account plus the legally required period after closure. After that window closes, personal identifiers are purged from our systems on a rolling monthly schedule.

Your Right to Access

Email [email protected] to request a machine-readable export of every data field we hold against your account. We send the export securely within 72 hours of verifying your identity.

Third-Party Sharing Limits

We do not sell your personal data. We share data only with payment processors, identity verification partners, and fraud-prevention services — each bound by a data processing agreement with strict use limits.

Your Privacy Policy Questions, Answered

Below are the questions we hear most often about how 3quency handles personal data. If something is not covered here, our data team at [email protected] can give you a specific answer about your account record.

We collect your full name, email address, mobile number, date of birth for age verification, and the device identifiers your browser sends automatically. We do not collect data beyond what your account setup and payment processing require.

No. Your UPI VPA, Paytm wallet PIN and PhonePe credentials are entered directly in each provider's secure environment. We receive only a masked transaction reference confirming the transfer — your payment credentials are never stored on our servers.

Email [email protected] from your registered account address with the subject line 'Data Access Request'. We verify your identity and send a machine-readable export of your data within 72 hours of confirmation.

Yes. Email [email protected] with a deletion request. We will close your account and purge personal identifiers within the timeframe required by applicable law. Some transaction records may be retained for the legally mandated period before erasure.

We place session cookies needed to keep you logged in, and optional analytics cookies that measure page performance. You can accept or decline analytics cookies via the banner on your first visit; declining does not affect account access or payment flows.

Only with service providers who need it to operate your account: payment processors like UPI rails and Paytm, identity verification partners, and fraud-prevention services. Each partner operates under a strict data processing agreement and cannot use your data for their own marketing.

Account data is retained for the legally required period after closure — typically tied to financial record-keeping obligations under Indian law. Once that window expires, personal identifiers are purged on our next monthly data-cleaning cycle.

How 3quency Handles Your Personal Data

How to Contact 3quency About Your Privacy

Email

Live Chat

Help Centre

Six Ways We Protect and Respect Your Data

Minimal Data Collection

Cookie Control

Payment Data Handling

Data Retention Period

Your Right to Access

Third-Party Sharing Limits

Your Privacy Policy Questions, Answered

01 What personal data does 3quency collect when I open an account?

02 Does 3quency store my UPI or Paytm credentials?

03 How do I request a copy of all the data 3quency holds about me?

04 Can I ask 3quency to delete my account data entirely?

05 What cookies does 3quency place on my browser and can I turn them off?

06 Does 3quency share my personal data with any third parties?

07 How long does 3quency keep my data after I close my account?

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