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Your Rights and Our Legal Commitments

3quency operates with a clear set of legal terms that govern how your account, your data and your transactions are handled — access and eligibility depend on local…

Terms of UsePrivacy PolicyCookie PolicyData RetentionAccount Security

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What Our Legal Terms Actually Cover

3quency Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms govern the relationship between you and 3quency from the moment you open an account. They cover how we collect and store your personal data, how we process payments made via UPI, Paytm and PhonePe, and the conditions under which your account may be reviewed

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or suspended. Access to our platform is subject to local law in your region — if local law in your state or territory does not permit participation, these terms do not extend an entitlement. We apply Indian data-protection principles to all account records, and any personal
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information you share during identity verification is held under strict access controls. For payment disputes, the terms outline the escalation path, including timelines for withdrawal review and how refunds are assessed. Players in Mumbai and across India can raise a formal query through the support paths
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listed on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT LEGAL TEAM

How to Reach Us on Legal Matters

If you have a question about our terms, a data-access request or a dispute relating to your account, our legal and compliance team is reachable through the channels below. We aim to respond to formal legal queries within 5 working days and to general account questions within 24 hours. Submitting a request through the correct channel speeds up the process considerably.

Team online

Legal Email

Send formal queries — data-access requests, account disputes, policy clarifications — to our legal team by email. We log every request and reply within 5 working days with a reference number so you can track the response.

Live Chat Support

For account-level questions that need a faster answer, our live chat team is available around the clock. They can escalate to the legal team directly if your issue requires a formal written response or policy clarification.

Help Centre Portal

The Help Centre holds the current version of every policy document, including our full Terms of Use and Privacy Policy. Submit a support ticket there and select 'Legal' as the category to reach the right team without delay.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at 3quency

We handle your personal data with specific, documented practices — not vague promises.

Data Collection

We collect only what is necessary to operate your account: name, contact details, payment method (UPI, Paytm or PhonePe) and transaction history. No data is sold to third parties. Collection stops when your account is closed.

Retention Period

Account records are kept for the period required by applicable Indian financial regulations, typically up to seven years after last activity. After that window closes, personal data is deleted from our live systems automatically.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences at any time through the consent panel in your account settings — functional cookies cannot be disabled without affecting login.

Account Security

Every account is protected by two-factor authentication at login and during withdrawal requests. Our security team runs automated checks on unusual access patterns and will lock an account temporarily if a login attempt looks out of character for your usual device or location.

Access Controls

Your personal records inside 3quency are visible only to staff whose role directly requires it — payment operations, identity verification and the legal team. All internal access is logged and audited on a rolling 90-day cycle.

Data Change Requests

To update, correct or delete your personal data, submit a request via the Help Centre under the 'Legal' category or email our legal team directly. We will confirm receipt within 2 working days and complete the action within 30 days.

Common Questions About Our Legal Terms

The questions below address what we hear most often about our policies: what data we hold, how to access or delete it, what happens if terms change, and how disputes are resolved. If your question is not covered here, contact our legal team directly.

We collect your name, email address, phone number, date of birth and the payment method you link — UPI, Paytm or PhonePe. Identity documents are collected only during KYC verification and are stored in an encrypted, access-restricted environment.

Yes. Submit a data-access request through the Help Centre under the 'Legal' category or email our legal team. We will compile and send you a full data export within 30 days of receiving your verified request.

Send a deletion request via the legal email channel or the Help Centre. We process it within 30 days. Note that certain transaction records must be retained under Indian financial regulations for up to seven years and cannot be deleted before that period ends.

Active collection stops immediately on closure. Records required for regulatory compliance are retained for the legally mandated period, then deleted. You will receive a confirmation email once the deletion process for non-mandatory data is complete.

We will email you at least 14 days before any material change to our Terms of Use or Privacy Policy takes effect. Continuing to use your account after the effective date constitutes acceptance of the updated terms. You may close your account if you do not agree.

Disputes relating to UPI, Paytm or PhonePe transactions should be raised through the Help Centre within 60 days of the transaction date. Our payments team will investigate and respond within 10 working days, with escalation to the legal team if the matter is unresolved.

Access and eligibility depend on local law and are available where local law permits. It is your responsibility to confirm that participation is lawful in your state or territory before opening an account. Our terms do not override local legislation.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

Legal Email

Live Chat Support

Help Centre Portal

Data Handling, Cookies and Account Security at 3quency

Data Collection

Retention Period

Cookie Policy

Account Security

Access Controls

Data Change Requests

Common Questions About Our Legal Terms

01 What personal data does 3quency collect when I open an account?

02 Can I request a copy of the data 3quency holds about me?

03 How do I ask 3quency to delete my personal data?

04 What happens to my data if I close my account?

05 Will 3quency notify me if the legal terms change?

06 How are payment disputes handled under the legal terms?

07 Is access to 3quency available in all states across India?

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